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    The Communication Hackers Blog

    Digital marketing strategy

February 7, 2018

How to Perform Keyword Research the Right Way

How to Perform Keyword Research the Right Way

Imagine if you could read your customers’ minds.

What would you do with this super-power? You could create the ultimate product or service. You could know exactly how to sell it. You could even anticipate your customers’ needs before they even know it.

In digital marketing, this super-power almost exists and it’s called keyword research. Every business owner who wants to have even a glimmer of a hope of succeeding in digital marketing absolutely needs to learn how to perform keyword research.

Four-part series on keyword research & SEO

We know that keyword research (and the overall concept of search engine optimization, or “SEO”) can feel intimidating for many business owners (and might even sound a bit like voodoo). However, it really isn’t as hard as it sounds, especially if you create a good system to use, and as you will see, it is hugely important. This is a four-part series on keyword research & SEO for business owners. Good keyword research will supercharge your marketing strategy and put you lightyears ahead of your competition! Here’s what we’ve got in store for you:

  1. In this article, we are going to show you how to perform keyword research the right way. To top it all off, we will even be sharing one of our favorite free tools to make your research as simple as can be.
  2. In part 2, we will be discussing the huge array of ways you can make use of keyword research even beyond SEO.
  3. In part 3, we will hone in on the basics for the most common application for keyword research: optimizing your web-pages.
  4. In part 4, we will end this series with a post on how to incorporate keyword research into your content marketing strategy – one of the most important skills to master if you want to effectively use SEO.

As a special bonus, we will be including a special report highlighting three of our secret weapons. These killer apps will make your content marketing 10x more effective in 1/10th the time and are a must-have for any small business owner’s marketing toolbox.

Let’s start with explaining just how important keyword research really is.

Learning how to perform keyword research puts you way ahead of your competition

Let’s just put it this way. Keyword research is extremely undervalued and underused. For most people, even your competition, it’s an after-thought. That’s a huge mistake.

Sure, you might hear the term “keyword research” thrown around if you speak with colleagues about who they use for SEO services or when you go to a pay-per-click seminar, but most of the time no-one really talks about how to perform keyword research. It’s almost as if everyone forgets about how important keyword research really is!

Consider how much critical data keyword research can give you:

  • How many people are interested in a certain problem or solution
  • How strong this interest is
  • How much competition is out there
  • How many prospective customers are nearby

With that in mind, isn’t it insane to ignore keyword research?

Imagine how much of a leg-up you’d have over your competition if you used keyword research as effectively as you should!

Keyword research: where it belongs in your strategy

Many people only start to think about keywords when it comes time to fork over lots of money to hire an SEO expert (who often has to fix their broken website), or when they want to place a few pay-per-click ads. This is much too late.

In reality, as we will discuss in much more detail in part 2 of this series, a well-planned keyword strategy should have you thinking about, researching, and be using keywords throughout your entire digital marketing strategy, from end to end. This means including keyword planning in:

  • Planning and creating your business name
  • Creating and naming your products and services
  • The URL for your website
  • The words you choose for your social media profiles
  • The visible copy that you put on each page of your website
  • The invisible, SEO-friendly words that go into each element of your website
  • Every single blog post
  • Your landing pages
  • The scripts to your marketing videos

Good keyword strategy really should be the common thread that binds your entire digital marketing strategy together. Don’t let keyword planning be an afterthought. Thinking about it after the fact, like after your website is already built, after your business name has already been in use, after you’ve already named your products and services, after your social media profiles have already been drafted, and, worst-of-all, after you’ve already written a bunch of blog posts, is a sure way to give your SEO expert reason to charge you TONS of money to fix everything.

Learning how to perform keyword research is a must for business owners, whether or not they out-source their digital marketing!

How to perform keyword research: the basics

Step 1: Choose your tools

The first step in an effective keyword research strategy is to pick a good keyword research tool.

If you don’t mind paying a monthly fee, semrush and ahrefs are two of the best out there. Their keyword results are well respected as being highly accurate, and their interfaces are easy to use. Both are also expensive. With packages starting from $99 a month, this may not make sense for your business. Sure, you can use the handful of free searches these services offer you per day, but the functionality is limited and anyone who is taking keyword research seriously needs more than just a couple of searches a day.

Luckily there are some awesome free tools to use. Especially when you’re just starting out in learning how to perform keyword research, my favorite easy to use tool is Neil Patel’s Ubersuggest tool. This tool makes it super easy to evaluate any keywords you provide (providing you the basics: search volume, estimated cost-per-click, and competitiveness), and even adds a few hundred additional suggestions for you to consider! This tool truly is a goldmine (thanks, Neil!) and is a must for every business owner’s digital marketing toolbox.

Step 2: Think of relevant and useful keyword terms

This is where some creativity comes in. Put yourself in the shoes of your ideal customer (you’ve taken the time to build a customer avatar right?) and think of what search terms they would use to find your business and the services you offer. The goal in this step is to try to guess what search terms people are using. You will check to see if you’re right on your guesses in Step 3. Depending on your business, your keywords may be an individual word such as “computers” or a string of words such as “how to repair my computer.” You will often find that individual words are too general. Longer keyword terms (sometimes called long-tail keywords) are more specific and useful and are also easier to rank for.

Write down these search terms. Enlist someone who isn’t part of your business if you can. Sometimes (oftentimes actually) it is helpful to have the perspective of an outsider when trying to think like your customer. Better yet, if you’ve got some actual customers you can bribe with a cup of coffee, get their perspective and help!

When you’ve got a decent list of search terms that are relevant to your business, start to make them a bit more useful. What I mean here, is start adding terms that are indicative of a “buying intent.” One way is as simple as adding “how to” to your search terms. For example, while the search term “life coach” is pretty general and might indicate that someone is simply curious about what a life coach is. However, with a slight modification, the term “how to hire a life coach” is much more indicative of high interest and might signal that the searcher is getting close to wanting to buy or hire.

A final tactic I like to use before deciding for sure whether I want to use a search term is to do a search on it and see what the top hits are. Do these look like web pages from your competitors or articles written by your competitors? If so that’s a great sign. If the top hits are something totally off the wall and have nothing to do with your business, then you probably want to choose different keywords.

Step 3: Check for search volume

Take the list of search terms you’ve compiled in Step 2 and plug them into your keyword research tool. The purpose of doing so is twofold. First, you want to make sure that there is a sufficient amount of search volume for your chosen keywords. Obviously, ranking on page 1 for a keyword is useless if no-one is searching for it (or if there are just 10 searches a month coming from Bulgaria…). What you’re looking for here is a reasonable amount of search volume. What’s “reasonable?” Well, the answer varies according to who you ask. What I recommend is to look for at least the high hundreds and ideally over 1,000. So, using these search volume criteria, take the search terms you came up with in Step 2 and decide which ones make the cut.

The second purpose of plugging keywords into your research tool is to look for related keywords. Almost all research tools have this great feature (and, as mentioned above, Ubersuggest definitely does this well). This will greatly expand your keyword universe by making suggestions for additional keywords you may not have thought of. Look through the list and see if there is anything else that looks promising.

Step 4: Check for competition

The final step in choosing your keywords is to analyze the competition. The idea here is that keywords with too much competition will be next to impossible to rank for. In most keyword research tools, competition data is sourced from the number of search ads for the keyword, and is expressed in a Competition Score that is a fraction of 1.0 (eg 0.2 or 0.6). The higher the number, the stiffer the competition. In other words, if the competition is “0.9” competition is sky high and you’re probably wasting your time. On the other hand, if the competition is “0.1” the coast is clear and you’ve got a decent chance with the keywords you’ve chosen. I like to look for keywords with competition below 0.25. 

For example, if you own a business coaching business, the keyword term “business coach” might be highly relevant and has decent search volume. However, it has a Competition Score of 0.67. This is pretty high meaning you’ll have a really hard time ranking for it. If you use a keyword with a Score of 0.20, for example, even if it has slightly lower search volume, you’ll probably rank much better.

How to perform keyword research

Step 5: Compile your list of ideal keywords

The final step in learning how to perform keyword research is to compile the keywords.

Take all the keywords that passed the tests in Steps 2, 3, & 4, and put them on a list.

Remember, this is just the first in a four-part series on keyword research & SEO for business owners. In part two of this series, we will be discussing the huge number of ways your properly conducted keyword research should be used to drive your marketing efforts and even your overall business strategy (and SEO is just the start)!

Let’s sum it all up

Remember, the right keywords for your digital marketing efforts need to meet three simple, but powerful factors:

How to perform keyword research the right way

Choose and use keywords using this formula, read your customers’ minds, and get a big advantage over your competition!

That’s it for now!

What do you think? Was this useful? Will you be taking advantage of any keyword research yourself? Do you think I missed anything? If you found this blog post useful, please do me a favor and 1) share it with your friends and colleagues; and 2) let me know by commenting or hitting us up on Facebook, Instagram, or LinkedIn.

Here’s to the success of your business!!

February 1, 2018

How to Use Storytelling to Make a DIY Video Like a Marketing Pro

How to Use Storytelling to Make a DIY Video Like a Marketing Pro

If you’re a small business, you’re likely feeling the pressure from the world to create more DIY video. In fact, I bet that’s why you are reading this article. Video is so hot that 2017 statistics revealed one-third of online activity is spent watching video. Whether you’re a 10-person small business or a solopreneur, you can make DIY video easily and affordably. Honestly, you can.

Because there is so much to learn about DIY video, I’ve decided to break this up into a 5-part series. After years of researching DIY video, investing in dozens of DIY video-making software programs and mobile apps, and using them in my own small business, I want to share what I have learned with you. After all, Communication Hackers is all about learning the “hacks” and sharing them with you— so you don’t have to painstakingly figure this all out on your own.

The Breakdown of This 5-Part Series

Today, as part 1 of this series, we’re going to focus on storytelling, the foundation of a good video. Every DIY video must begin with a compelling story– otherwise, why bother? Here’s what the rest of this series will contain:

  • In part 2 of this series we’ll talk about DIY video-making tips for the leading social media platforms (including Facebook, Instagram, and LinkedIn).
  • Then in part 3 we will discuss the hottest types of DIY video that small businesses can incorporate into their online marketing strategy.
  • For part 4 I will share my favorite five DIY video tools, such as super-affordable DIY video creation software and mobile device apps.
  • Finally, we will wrap up part 5 with practical tips for making DIY video (think lighting tips, best practices for audio and music, the ins and outs of using captions, and video editing tools we use and recommend).

The First Question to Ask Yourself

As I mentioned, you need a compelling storyline. Each time you create a video you are, in essence, a storyteller. We’ve seen effective storytellers take an otherwise boring topic, yet turn it into a compelling video because they were able to expose an interesting vantage point about the topic. For example, blenders. Yes, kitchen blenders. They’re boring. However, when Blendtec came out with the “Will it blend?” marketing campaign, it soon went viral. I still can’t get my kids to shut up about Blendtec blenders destroying everything from baseballs to silly putty.

Before we create anything— whether that’s a video, article, some web copy, whatever— the first thing we must ask ourselves is, “Is this interesting, compelling, or useful?” If the answer is “no,” then I wouldn’t waste my time creating the thing from the get-go. Because, in the words of my 13-year old kid, “#NobodyCares.”  That’s right, your story isn’t much of a story if nobody cares.

What Topics Suck for DIY Video?

Not everything we find interesting is actually interesting to the outside world, particularly your customers. If you’re going to make a DIY video about a mid-level promotion of a staff member, an award, internal changes, or something similarly uninteresting, I beg you to reconsider. A good story must suck in the viewer, make them feel connected to your brand, and evoke emotion from them.

Criteria for a Compelling DIY Video

Occasionally unexpected videos go viral causing nearly every awkward teenager, exhausted mother, and jovial grandpa to views/share/like the video. Sometimes these outrageously popular videos don’t even seem to fit the mold for good cinematography. But life is weird and unexplainable, so… whatev. Thankfully, just like criteria for judging a breathtaking piece of Renaissance period art, there are criteria we can use as a guide to make a DIY video that will help you raise brand awareness and build trust with viewers.

Here are some DIY video criteria:

  1. Opens with a Strong Hook. The hook (the first 5 seconds of the video) literally suck your viewers in and compel them to keep watching. (More on this in the next section of this article because I really feel like this is the #1 most important criteria [criterion??] for making a DIY video that people will actually watch in its entirety.)
  2. It’s Brief. Appropriate length varies some depending on the use and which platform it will be hosted on, but typically a video to promote your brand and gain trust from your “tribe” should be less than 2 minutes. Pretty short, ay? In fact, 60% of online viewers will stop watching a video after 2 minutes. Hubspot has got a 3-minute read here providing specifics for the ideal length of a video for each of the major social media platforms. It’s a bit scary that our attention spans really aren’t much greater than that of a goldfish. In part 2 of this article series, I’ll go into tons more detail about what works for each of the leading social media platforms, far beyond just length specificity. So stay tuned!
  3. It Uses a Full Story Arc. What’s a story arc? Have you ever watched a movie and at the end you were like: “What’s the point?” Yeah, me too. I hate those. Since the dawn of time, man has craved stories. And many intellectuals claim that every story follows one of the six basic story types (plots). Rather than get into the weeds of historic literature (I have an English background and could really geek out on this topic), let’s think about storytelling in general. The story arc is the progression of either events (or emotions) from the hook, to the climax, to the ending. In a bit more detail, a good story requires an emotional hook, rising action (like conflict), a climax (where the tension is highest), a falling resolution (where the solution to the conflict is employed), followed by a resolution (the triumph at the end).

How to Craft an Engaging Video Story Hook

I could tell you that there are dozens, no hundreds, of hooks you can use to start a video. But that would no doubt be overwhelming and might make you hate me. Instead, what if I told you that we’ve got two hooks that we use all the time for Communication Hackers videos. These are our go-to hooks. Like a pair of tried-and-true aces up our sleeves.

Try These Two DIY Video Story Hooks

  • You’ve got this problem, I’ve got the solution. This might sound obvious, but it’s actually a great way to begin a video. Think about how often you yourself visit YouTube. You’ve broken something (perhaps it’s a 404 website error, or a broken do-dad around the house)— so you visit Dr. YouTube and begin typing “How to…” You’ve got a problem, and you’re desperately seeking a solution. A good video will suck your viewers in because they can identify with it. Perhaps they can identify with the frustration you’re highlighting. Starting with a problem and quickly letting your audience know that this video is gonna provide the solution is perhaps the #1 way to score an audience. Here’s a “problem —> solution”  example video by Mailchimp, where the problem isn’t explicitly stated, but rather implied. In this 30-second video, Mailchimp identifies with people who run online businesses who struggle to get it all done with “just one brain.” Between doing ads, sending emails, and communicating with customers, the video explains that the struggle is real. However, Mailchimp’s video here provides the solution— their Mailchimp marketing automation platform.
  • Imagine a world where… Everybody likes make-believe. But what is even better is true magic in the making. Sometimes your product or service isn’t addressing a gaping problem at all. Sometimes your product or service is visionary or your customers don’t even know they need it yet. Want a concrete example? Here’s the ultimate “image a world where” storyline: Apple’s unveiling of the first iPhone. You see, people weren’t sitting around with a problem on their hands waiting for someone to develop a solution. We already had laptops. We already had cellular phones. Our needs were met. But then along comes Apple with this visionary product that suddenly had nearly every American (okay, nearly every person with a pulse on planet Earth) lined up for hours prepared to trade their first-born for this device. Apple introduced the first iPhone with an “imagine if” scenario. The scenario came across as: Imagine a world where you can have the power and functionality of a computer in a device so small that literally fits in your hand….introducing the iPhone. Not only was the product great, the marketing of the product was great too! If you’re selling a good or service that you know people need even though they might already seem content, this hook might be your best choice.

DIY video

Here’s the Bottom Line

Behind every successful marketing video, storytelling has been strategically crafted and weaved into the fabric of the viewer experience. Although not always obvious or blatantly stated in the video’s dialogue, I find that most videos follow one of these two hooks I shared above. The first connects to peoples’ fears and frustrations, while the second example evokes excitement and imagination. Both are timeless emotions that can form a solid foundation for a compelling DIY video. As I’ll explain in part 3 of this series, there are dozens of different types of DIY video that small businesses can use to tell their stories so be sure to read that one when it comes out. Sure, you’ll have to decide for each video what style would be most appropriate (such as explainer video, how-to video, whiteboard animation, or perhaps a testimonial video), but before considering the style of video, I suggest you first consider your story and then craft a hook that will appeal to your viewers.